Refund policy

Return and Refunds Policy

If a piece is not right for you, you can return it within 14 days of receiving your order.

Conditions:

• The piece is unworn and unwashed, in its original condition, with all labels attached.

• It is sent back in its original packaging.

• It shows no trace of make-up, perfume or any other stain. Every return is checked when it reaches us.

If a piece does not meet these conditions, we may refuse the refund.

Sale items: Pieces bought on sale or at a reduced price cannot be returned. 

How to return a piece

Write to us at contact@mybassandco.com with your order number and we will send you the return address. Please pack the piece carefully so it is not damaged on the way.

Return shipping Returns are not free. Return shipping costs are paid by the customer. We recommend a tracked service.

Exchanges

Would you prefer another size? Exchanges are possible under the same conditions. Write to us and we will arrange it with you.

Refund

Once your return has arrived and been checked, we refund the piece to your original payment method. A damaged or defective piece If a piece arrives damaged or defective, write to us within 14 days of delivery and we will find a solution with you.

Questions

We are happy to help: contact@mybassandco.com